Returns service

Your satisfaction is our priority. That’s why we have made the procedure even simpler, digital, and intuitive, guaranteeing full assistance at every stage.

Just request the link, choose the most convenient drop-off point for you, carefully pack the product, and hand it over: we’ll take care of the rest.

1. How to request a return

You have 14 calendar days from the delivery date to exercise your right of withdrawal. You can exercise this right using the standard form as per Annex I, part B, Legislative Decree 21/2014 (optional) or through an explicit declaration, sent by post to Galise Carlo, piazza Matteotti 9, Corato (Ba) 70033 - It, by email, via WhatsApp, or by contacting our Customer Service, indicating your order number, the items to be returned and, optionally, the reason for the return or by accessing your account: click on “Orders”, select “Order Details” and start the return process.

The right of withdrawal can only be exercised by returning the product via shipment. Direct in-store return is not provided as a standard return method.

Once your request is approved, you will receive a personal link via email. By accessing the link, you can:

1. Enter the details of your request.
2. Choose the most convenient drop-off point (Point/Locker) to deliver your package.
3. Generate and print the shipping label that will appear at the end of the procedure.

It is possible to proceed independently by shipping via tracked express couriers to:

Galise, dal 1907 – Piazza Matteotti 9 – 70033 Corato (BA) – Italy

2. Preparing the package

Careful packaging is essential to ensure the integrity of the product:

• Integrity: The product must be returned intact, unused, and clean.
• Original Equipment: Include all original parts in the package (accessories, manuals, labels, and security seals still attached).
• Packaging: Preferably use the original Galise box. If unavailable, use sturdy and accurate external packaging to protect the contents.
• Label: Apply the printed label visibly on the outside of the package.

3. Delivery and Refund

Go to the chosen drop-off point and deliver the package.

• Quality Control: Once the return is received at our headquarters, our team will verify that the product meets all integrity conditions (no wear, presence of seals and accessories).
• Refund Issuance: If the check is successful, we will issue a refund within 14 days using the same payment method chosen during the purchase.

Service Costs

If you choose to use our return management service via a drop-off point, the costs will be deducted directly from the final refund:

ITALY

• €7.90 for standard returns managed by us.
• €9.90 for suitcases and bulky items.

EUROPE

• €28.00 for standard returns managed by us.
• VARIES for suitcases and bulky items.

For independent shipping, islands, remote locations, or international orders, costs and methods follow our Terms and Conditions.

Limitations

The right of withdrawal cannot be exercised in the cases provided for by Art. 59 of the Consumer Code, including:

• Earrings and other accessories in intimate contact if opened or without the security seal;
• Beauty and cosmetic products if opened or if the security seal/cellophane was removed after delivery.

Terms and conditions Art. 13 remain valid here