Terms and conditions of use
Company Carlo Domenico Galise, hereinafter referred to as the Company
Registered Office: P.zza Matteotti, 9 - 70033 Corato (BA) - Italy
VAT Number: IT06199360725
Tax Code: GLSCLD84T04C983B
Registration with the Bari Companies Register (REA): BA-468952
This website has been created for the sale of goods and/or services to private consumers. Sales are governed by these CONDITIONS. We will take care to notify the Customer of any changes to the TERMS AND CONDITIONS OF SALE. In such case, the same shall be deemed effective only following publication on the website and shall apply exclusively to sales concluded after such publication. The submission of the order by the Customer constitutes acceptance of the TERMS AND CONDITIONS OF SALE in force at that time.
Introduction
By using this website and/or placing orders through it, you agree to:
(i) use the website solely to make consultations or legally valid orders;
(ii) not place false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we shall be authorized to cancel it and inform the competent authorities;
(iii) provide your email address, postal address and/or other contact details truthfully and accurately. Likewise, you consent to our use of such information to contact you (if necessary; please refer to the Personal Data Protection Information).
If you do not provide all the information we require, we will not be able to process your order. By placing an order through this website, you warrant that you are of legal age (18 years or older) and have the legal capacity to enter into binding contracts.
1. METHOD OF CONTRACT FORMATION
Each online order submitted must be fully completed and contain the information necessary to identify the Customer and the ordered products. The information contained in these Conditions and the details on this website do not constitute a public offer, but merely an invitation to submit a contractual proposal. No contract shall exist between you and us with respect to any products until your order has been expressly accepted by us. If your offer is not accepted and you have already been charged, the amount will be refunded in full.
To place an order, you must follow the online purchasing procedure and click on "Authorize Payment". You will then receive an email confirming receipt of your order (the “Order Confirmation”). It is understood that this shall not constitute acceptance of your order, as it represents an offer made by you to us for the purchase of one or more products. All orders are subject to our approval, which will be communicated by sending an email confirming that the order is being shipped (the “Shipping Confirmation”). The order details will be summarized in the electronic receipt attached to the Shipping Confirmation (the “E-Ticket”).
The contract for the purchase of a product between us and you (the “Contract”) shall be deemed concluded only when we send you the Shipping Confirmation. Only the products listed in the Shipping Confirmation shall be subject to the Contract. We shall have no obligation to supply any other products that were not ordered until such products are confirmed as shipped in the Shipping Confirmation.
2. ORDER FULFILLMENT TIMES
Preparation times are estimated at 1–2 business days from order confirmation, excluding weekends and public holidays. These timeframes refer to internal handling and must be added to the courier’s delivery times.
3. PRODUCT AVAILABILITY AND REFUNDS
All product orders are subject to availability. Accordingly, in the event of supply issues or if items are not in stock, we reserve the right to provide information regarding substitute products of equal or greater quality and value, which you may choose to order. If you do not wish to order such substitute products, we will refund all amounts already paid by you (Art. 61 Consumer Code). In such case:
- In the case of a single-item order, the order will be cancelled and the Company will issue a full refund of all amounts paid.
- In the case of multiple-item orders, if accepted by the customer, the available items will be shipped and the amount relating to the missing products will be refunded. Otherwise, the customer shall be entitled to a full refund of the order.
4. REFUSAL TO PROCESS OR CANCELLATION OF AN ORDER
We reserve the right to remove any product from this website at any time and/or to remove or modify any material or content thereof. Although we will always make every effort to process all orders, exceptional circumstances may arise that require us to refuse to process orders after the Order Confirmation has been sent, and we reserve the right to do so at any time. We disclaim all liability to you or to third parties for the removal of any product from this website, for the removal or modification of any material or content of the website, or for failure to process an order after the Order Confirmation has been sent. The Customer may cancel the order free of charge until it is handed over to the courier. Thereafter, the Withdrawal procedure must be followed.
5. DELIVERY
Shipping costs are clearly indicated in the cart prior to payment. Without prejudice to the provisions of the previous Article 3 and unless extraordinary circumstances occur, we undertake to make every effort to dispatch the order for the product(s) listed in the relevant Shipping Confirmation by the date indicated therein or, if no delivery date is specified, within the timeframe estimated at the time of selecting the delivery method and, in any event, within a maximum period of 30 days from the Order Confirmation date.
5.1 Impossibility of delivery
If we are unable to complete delivery of your order, we will attempt to identify a safe place to leave it. If this is not possible, your order will be returned to our warehouse. In such case, we will leave you a notice specifying where your order is located and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to arrange a new delivery date. If delivery cannot take place due to reasons not attributable to us, we will also contact you by email and/or SMS and, if after 30 days from the date on which your order is available for delivery the order has not been collected and/or you have refused to collect it, we will assume that the order is to be considered abandoned. For further information, please contact us through Customer Service. This article does not apply to the virtual gift card, the delivery of which is governed by the provisions set out in the Gift Card Terms of Use and in the previous Article 5.
For further details, please consult the page SHIPPING.
6. FAILURE TO COLLECT AND CHARGES
In the event of failed delivery due to repeated absence of the recipient, failure to collect the shipment within the storage period provided by the courier, or unjustified refusal of the goods, the contract shall be deemed terminated due to reasons attributable to the Customer. In such cases, storage handling costs and the costs of returning the goods to our premises shall be entirely borne by the Customer and shall be deducted from the refund of the amounts previously paid, upon documentation.
7. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS
The risks relating to the products shall pass to you from the moment of their delivery. You shall acquire ownership of the products only once we have received full payment of all amounts due in relation thereto, including shipping costs.
8. PRICE AND PAYMENT
In the event of a manifest error (derisory or clearly incorrect price pursuant to Art. 1431 of the Italian Civil Code), the Company reserves the right to cancel the order and refund the amount paid, even after automatic confirmation.
8.1 Price
The price of the products shall be that indicated from time to time on our website, unless there is a manifest error. Although we make every effort to ensure that all prices displayed on the website are accurate, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and the full amount paid will be refunded. We shall have no obligation to supply the product(s) at the lower erroneously indicated price (even if we have already sent the Shipping Confirmation) where the error was obvious and unmistakable and could reasonably have been recognized by you as such. Website prices include VAT, but exclude shipping costs, which shall be added to the total amount payable, as indicated in the Shipping section.
Prices may be subject to change at any time; however (unless previously stated), such changes shall not affect orders for which an Order Confirmation has already been sent. Once you have selected the items you wish to purchase, such items will be added to your cart and the next step will involve completing the order and making payment. To this end, you must follow the purchasing instructions, entering or verifying the information required at each step of the purchase process, and requesting the issuance of an invoice if desired. In addition, you may modify the details of your order at any time during the purchase process prior to payment. If you wish, before finalizing the order, you may request a gift receipt without prices (provided the option is available) for the gift recipient. The gift receipt cannot be used to obtain a refund of the original price. Furthermore, if you are a registered user, a list of all your orders will be available in the “My account” section.
8.2 Payment
You may make payment by instant bank transfer or by credit card Visa, Mastercard, American Express and via PayPal. In addition, it will be possible to pay all or part of the purchase amount using a gift card issued by us. To reduce the risk of unauthorized access, card data will be encrypted. Once we receive your order, we will carry out a pre-authorization on your credit card to ensure that sufficient funds are available to complete the transaction. Your card will be charged at the time your order leaves our warehouses. If the chosen payment method is PayPal, the charge will be made at the time of order confirmation. By clicking on “Authorize Payment” you confirm that the credit card is yours or that you are the legitimate holder of the gift card. Credit cards are subject to verification and authorization by the card issuer, but if such entity does not authorize payment, we shall not be responsible for any delay or failure in delivery and we will be unable to conclude any Contract with you.
9. PURCHASE AS A GUEST
This website also allows the option to purchase products as a guest. With this purchase method, you will be asked only for the data that are essential to process your order. At the end of the purchase process, you will be offered the opportunity to register as a user or to continue as a non-registered user.
10. VAT (VALUE ADDED TAX)
In accordance with applicable legislation, every purchase made through the website shall be subject to Value Added Tax (VAT).
11. LEGAL WARRANTY OF CONFORMITY
All marketed products are covered by the Legal Warranty of Conformity pursuant to Articles 128–135 septies of the Consumer Code (as amended by Legislative Decree 170/2021), valid for 24 months from the date of delivery. In the presence of conformity defects, the Customer shall be entitled, primarily, to the free restoration of the good by repair or replacement; only where such remedies are impossible or excessively burdensome may a proportional price reduction or contract termination be requested. Finally, it is specified that, upon receipt of the goods, if the packaging appears visibly damaged, the Customer is required to sign the courier’s proof of delivery with the wording “Specific inspection reservation” and expressly indicate the type of damage found.
12. VALIDITY OF ONLINE PRICES AND PROMOTIONS
Customers are hereby informed that the prices and promotions visible on our website are formulated in full compliance with applicable legislation, including the transparency obligations set out in Article 22 of the Consumer Code. Therefore, such prices and promotions are exclusively valid for purchases made through our e-commerce website. Any prices, discounts or promotions applicable in the physical store may differ from those visible online, unless otherwise expressly indicated. This distinction allows us to offer exclusive advantages to customers who choose to use our digital platform, in compliance with the regulations on fair commercial practices (Legislative Decree 146/2007 and Directive 2005/29/EC). Customers are invited to always check the specific conditions of each offer, which will be clearly indicated on the website in the PROMOTIONS section.
13. RIGHT OF WITHDRAWAL AND REFUNDS
If you are contracting as a consumer, you shall have the right to withdraw from the Contract within a period of 14 days without having to provide any reason. The withdrawal period referred to in the preceding paragraph shall expire after 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods or, in the case of multiple goods ordered in a single order or Mixed Orders delivered separately, shall expire after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last good.
To exercise the right of withdrawal, you must inform us by writing to GALISE CARLO, piazza Matteotti 9, Corato (Ba) 70033 - Italy, or by sending an email to info@galise.it, or alternatively through the contact form on our website, via social networks (Facebook and Twitter), or via WhatsApp, of your decision to withdraw from the Contract by means of an explicit statement (e.g. letter sent by post or email). For this purpose, you may use the standard withdrawal form provided, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period, indicating the order number, the products you intend to return, and, if you wish, the reason for the return.
13.1 Return of goods:
Once the decision to withdraw has been communicated, the Customer must return the goods to the Company without undue delay and, in any case, within 14 days from the date of such communication, using our service available on the RETURNS page or independently. The direct costs of returning the goods shall be entirely borne by the Customer.
13.2 Refund:
If the Customer withdraws from the contract, all payments made in our favor shall be refunded, including standard delivery costs (excluding supplementary costs resulting from the choice of a delivery method other than the least expensive standard delivery offered by us), within 14 days from the day on which we are informed of the decision to withdraw. The refund may be withheld until the goods have been received or until proof of shipment has been provided. The refund shall be issued using the same payment method used for the purchase.
13.3 Product Integrity:
In order to ensure maximum transparency, each product is carefully inspected, photographed, and filmed prior to shipment, with the application of a unique control seal whose tampering will affect the assessment of the product's integrity. Pursuant to Article 57 of the Consumer Code, the Customer is responsible for any decrease in the value of the goods resulting from use exceeding what is necessary to verify their nature, characteristics, and functioning, that is, what is strictly necessary for a normal examination and testing of the product. Upon receipt of the return, the Company will proceed to verify the condition of the product and its components. Should the product present one or more of the following conditions:
- damage or wear not compatible with a brief inspection;
- missing accessories, labels, or manuals;
- original packaging compromised, if it forms an integral part of the product’s value;
the Company will promptly inform the Customer of the amount of any deduction applied to the refund, providing the reasons and the relevant supporting documentation. The amount of the deduction will be proportional to the cost necessary to restore the product or to the loss of commercial value resulting from the impossibility of reselling it as a new product. Should the Customer choose not to accept the communicated deduction of the refund, they will have the option to retrieve the product in the condition in which it was returned. In that case, the product will remain available to the Customer at our premises for collection; alternatively, it may be shipped back to the specified address subject to advance payment by the Customer of the shipping costs (both those for the return of the product, if borne by the Company, and those for reshipment). It is understood that the exercise of the right of withdrawal remains fully valid, and any reduction in the refund applies exclusively to the loss of value caused by use exceeding what is permitted by law.
13.4 Exclusions:
The right of withdrawal is excluded for the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been opened or whose seal has been removed or tampered with after delivery (Art. 59 Consumer Code), as well as for the supply of made-to-measure or personalized goods.
13.5 Right of withdrawal and return of orders placed from abroad
If you have placed an order outside Italy, from another Member State of the European Union, through this website, the provisions contained in Articles 13.1, 13.2, 13.3 and 13.4 shall apply, with the exception of the provision relating to the courier appointed by us, applicable only where collection is carried out from the original address in Italy. We also inform you that under no circumstances (with the exception of clause 15.5, not applicable to this article) are we required to bear shipping or return costs for the sending of products to or from destinations other than the original address in Italy. Customs duties, local taxes, and import duties paid by the Customer in the destination country are non-refundable by Galise. If the return shipment incurs customs duties or customs clearance charges for returning the goods to Italy, these amounts will be deducted from the final refund due to the Customer.
14. LIABILITY AND DISCLAIMER OF LIABILITY
The Company guarantees product conformity. Images are to be considered for illustrative purposes only. For packaged products, the Company is responsible for the accuracy of label information in accordance with what is declared by the manufacturer. Unless otherwise provided in these Conditions, our liability in relation to products purchased through our website shall be limited exclusively to the purchase price of the product concerned.
Notwithstanding the above, our liability shall not be excluded or limited in the following cases:
1. Cases of death or personal injury resulting from our negligence;
2. Cases of fraud or fraudulent activity; or
3. Any circumstance in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Subject to the foregoing paragraph and to the extent permitted by applicable law, and unless otherwise provided in these Conditions, we shall not accept any liability for indirect damages, such as:
i. loss of profits;
ii. loss of business;
iii. loss of earnings or loss of contracts;
iv. loss of anticipated savings;
v. loss of data; and
vi. waste of management or administrative time.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website, unless expressly stated otherwise.
These provisions do not in any way limit the rights granted to consumers by applicable law.
15. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and any other intellectual property rights in the materials or content presented as part of the website are owned by us or by those who have licensed their use to us. You may use such material only in the manner for which you have received express authorization from us or from those who have licensed their use. This shall not prevent you from using this website to the extent necessary to copy information relating to your order or Contact details.
16. VIRUSES, HACKING AND OTHER CYBER ATTACK RISKS
You must avoid any improper use of this website and must not introduce viruses, trojans, worms, logic bombs or other programs or materials that may cause technological damage. You must not, without authorization, access this website, the server on which it is hosted, or any other server, computer or database related to our website. You undertake not to carry out DoS attacks against this website. Failure to comply with this clause may result in violations defined by applicable law. In the event of non-compliance with such regulations, we will inform the competent authorities and cooperate with them to identify the perpetrators of the attack. Likewise, in the event of non-compliance with this Article, your authorization to use the website will be immediately withdrawn. To the maximum extent permitted by applicable law and in compliance with consumers’ fundamental rights, we disclaim all liability for any damage or loss resulting from a DoS attack, viruses or other programs or materials that may cause technological damage to your computer equipment, data or materials as a result of using this website or downloading content from it or being redirected to it.
17. LINKS FROM OUR WEBSITE
Where our website contains links to other third-party websites or materials, such links are provided for information purposes only, without any control on our part over the content or materials contained on such websites. Accordingly, we disclaim all liability for any damage or loss arising from their use.
18. WRITTEN COMMUNICATIONS
Applicable legislation requires that some of the information or communications we send you be in written form. By using this website, you accept that most communications exchanged with us will be in electronic form. We will contact you by email or by providing information through notices posted on this website. For contractual purposes, you consent to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide electronically comply with the legal requirement that such communications be in writing. This provision does not in any way limit the rights granted to you by applicable law.
19. NOTICES
All communications addressed to us should preferably be sent through the customer assistance channels indicated in the contact section of our website. Without prejudice to the provisions of Article 18, we reserve the right to send you communications by email or by post to the address provided at the time the order was placed. Communications shall be deemed received and duly notified respectively when posted on our website, 24 hours after an email is sent, or three days after the date of dispatch in the case of postal mail. To prove notification, it shall be sufficient, in the case of a letter, to demonstrate that it was correctly addressed, stamped and delivered to the postal service, and, in the case of email, that it was sent to the recipient’s email address.
20. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Contract between you and us shall be binding on both you and us, as well as on our respective successors and assigns. You may not transfer or assign the Contract, or any of the rights or obligations arising therefrom, in any manner whatsoever without our prior written consent. We may transfer, assign, subcontract or otherwise dispose of the Contract, or any right or obligation arising therefrom, freely and at any time. For the avoidance of doubt, any transfer, assignment, subcontract or other disposition of the Contract shall not affect your rights as a consumer nor eliminate, reduce or otherwise limit any guarantees or liabilities offered by us, whether expressly or implicitly.
21. FORCE MAJEURE
We shall not be liable in any way for failures or delays in the performance of any of our contractual obligations caused by events beyond our reasonable control ("Force Majeure Events"). Force Majeure Events shall include, by way of example but not limitation, the following:
1. Strikes, lockouts or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
4. Impossibility of using railways, shipping, aircraft, motor transport or other means of public or private transport.
5. Impossibility of using public or private telecommunications networks.
6. Acts, decrees, legislation, regulations or restrictions of any government.
7. Any strike, disaster or accident affecting maritime, postal or other relevant transport.
It is understood that performance of contractual obligations shall be suspended for the duration of the Force Majeure Event. A corresponding extension shall be granted for the performance of the Contract. Notwithstanding the existence of a Force Majeure Event, we shall endeavor to find a solution to fulfill our contractual obligations.
22. WAIVER
If, during performance of the Contract, we fail to require strict performance of any of your obligations, or any of the obligations set out in these General Conditions, or fail to exercise any of the rights or remedies to which we are entitled under the Contract or these General Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with the relevant obligations. Any tolerance on our part of a breach by you shall not constitute a waiver of the right to react to any subsequent breach. No waiver by you of any of your obligations under the Contract or these General Conditions shall be effective unless communicated in writing in accordance with Articles 18 and 19 above.
23. PARTIAL INVALIDITY
If any article of these General Conditions, or part thereof, or any provision of the Contract, is deemed invalid, unlawful or unenforceable by the competent authority, such article, clause or provision shall be considered as not included, while the remaining articles, clauses and provisions shall remain valid to the fullest extent permitted by law.
24. ENTIRE AGREEMENT
These General Conditions, together with any document expressly referred to herein, constitute the entire agreement between you and us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or written. Both you and we acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise made by the other party, or implied from anything said or written during negotiations prior to the Contract, except as expressly stated in these General Conditions. Both you and we shall have the right to remedy any false statement made by the other party, whether orally or in writing, prior to the date of each Contract (unless such false statement was made fraudulently), and the only actions that the other party may take shall be for breach of Contract as provided in these General Conditions.
25. RIGHT TO AMEND THESE CONDITIONS
We reserve the right to review and amend these Conditions at any time. You shall be subject to the General Conditions in force at the time of placing the order, unless a change to the General Conditions or Data Protection Policies is required by law or at the request of a governmental authority (in which case it shall also apply to orders already submitted).
26. GOVERNING LAW AND JURISDICTION
The use of our website and contracts for the purchase of products through such website shall be governed by Italian law. For any dispute arising from or relating to the use of the website or such contracts, in the event of legal action, the competent court shall be that of the consumer’s place of residence or domicile. If you are entering into the Contract as a consumer, this clause shall not in any way prejudice the rights granted to you by law.
27. REQUESTS, COMPLAINTS AND THE EUROPEAN ONLINE DISPUTE RESOLUTION (ODR) PLATFORM
For any comments, suggestions, requests for information or complaints, please contact us using the customer assistance channels indicated on our website. Our customer service will handle requests and complaints as quickly as possible and, in any event, within the legally prescribed time limits. If, as a consumer, you believe that your rights have been violated, you may address your complaint to us by sending an email to info@galise.it in order to seek an out-of-court resolution of disputes. To this end, and in accordance with Regulation (EU) No 524/2013, we inform you that you have the right to seek an out-of-court resolution of disputes relating to orders placed through this website via the European Online Dispute Resolution (ODR) platform made available by the European Commission for the extrajudicial resolution of disputes arising from online contracts for goods and services between consumers and professionals: http://ec.europa.eu/consumers/odr.
27) APPLICABLE LAW AND COMPETENT COURT
Should any clause be deemed invalid, it shall be considered severable without affecting the validity of the remaining conditions of sale. Distance contracts concluded with the Company are governed by Italian law and, for matters not expressly provided for, the applicable statutory provisions shall apply. The competent court shall be that of the consumer’s place of residence or domicile (Art. 66-bis Consumer Code).
28) PRIVACY POLICY
Pursuant to Article 13 of Regulation (EU) 2016/679 (“the Regulation” or “GDPR”), we wish to inform users about the methods and purposes of the processing of personal data of those who interact with our Website.
More information about our Privacy Policy
Last update: 03/06/2025